Overview

SCU Cost Estimate

This agent typically consumes ~0,2 SCUs per troubleshooting session, depending on the complexity of the issue and number of devices analyzed.

Introduction

Device Troubleshooter is your automated Intune diagnostics expert. If you've ever spent hours digging through device logs, policy assignments, and compliance reports trying to figure out why something isn't working, this agent is for you. It analyzes device configurations, detects policy conflicts, diagnoses enrollment issues, and gives you a clear root cause analysis with specific remediation steps.

What It Does

• Diagnoses device compliance problems by analyzing actual device state vs policy requirements

• Detects policy conflicts that cause deployment failures or unexpected behavior

• Troubleshoots enrollment issues to identify why devices aren't enrolling successfully

• Validates configuration profiles and identifies misconfigurations

• Analyzes app deployment problems to find why applications aren't installing

• Verifies conditional access to understand why devices are blocked or granted access

• Provides root cause analysis with clear explanations of what's wrong

• Generates remediation steps with actionable fix instructions and scripts where applicable

Use Cases

1. Device Won't Enroll

A device keeps failing to enroll in Intune and you're not sure why. Device Troubleshooter analyzes enrollment requirements, checks prerequisites, examines error logs, and identifies exactly what's blocking enrollment (missing permissions, incorrect configuration, network issues, etc.). You get specific steps to fix it instead of guessing.

2. Policy Conflicts Causing Weird Behavior

A device has conflicting policies applied and the resulting behavior is unpredictable. One policy says to allow something, another says to block it. Device Troubleshooter identifies all conflicting policies, shows which ones are actually being applied, explains the precedence rules, and recommends how to resolve the conflicts.

3. Compliance Status Shows Red

A device is showing as non-compliant but you can't figure out which requirement it's failing. Device Troubleshooter analyzes all compliance policy assignments, checks the actual device state against each requirement, and pinpoints exactly which controls are failing and why.

4. Apps Won't Install

An application is assigned to a device but refuses to install. Device Troubleshooter examines app deployment configuration, checks assignment targeting, validates device compatibility, analyzes installation logs, and identifies the root cause (wrong architecture, unmet dependencies, conflicting apps, etc.).

5. Conditional Access Blocking Unexpectedly

A user's device is being blocked by conditional access when it shouldn't be. Device Troubleshooter analyzes conditional access policy assignments, checks device compliance status, validates authentication requirements, and shows exactly which policy condition is failing and why.

Why Device Troubleshooter?

The Problem You're Dealing With	How This Helps
Manual troubleshooting takes forever: Hours spent checking logs, policies, and configurations	Automated diagnostics: Complete analysis in minutes with clear findings
Root cause is unclear: You know something's wrong but not what or why	Root cause analysis: Specific explanation of what's failing and why it's happening
Policy conflicts are hidden: Multiple policies interact in unexpected ways	Conflict detection: Identifies overlapping policies and explains precedence
Trial and error fixes: Trying random solutions hoping something works	Actionable remediation: Specific steps to fix the actual problem
Enrollment failures are cryptic: Generic error messages that don't explain the issue	Enrollment diagnostics: Analyzes prerequisites and identifies exact blocking issues
App deployment mysteries: Apps fail to install with vague error codes	Deployment analysis: Checks configuration, compatibility, and dependencies

How It Works

What goes in:

• Device IDs or device names you want to troubleshoot

• Tenant configuration data from Intune

• Device compliance reports and current state

• Policy assignments and configuration profiles

• Error logs and audit data

• User group memberships affecting the device

• Enrollment status information

What it does:

• Retrieves complete device configuration and policy assignments

• Analyzes compliance status against all assigned policies

• Checks for policy conflicts and configuration issues

• Examines enrollment prerequisites and error logs

• Validates app deployment configuration and compatibility

• Reviews conditional access policy evaluation

• Identifies root causes and generates remediation plan

What you get:

• Diagnostic report with root cause analysis

• Policy conflict detection and resolution steps

• Compliance status summary showing which requirements are failing

• Remediation action plan with specific steps

• Fix scripts where applicable (PowerShell, Bash, etc.)

• Recommendations for preventing similar issues

• Timeline showing when issues started occurring